Each of Host Directors International's web hosting plans carries a 7-day money back guarantee. If you are not satisfied with our services due to technical reasons arising from our end and if the reasons are beyond doubt that they are coursed by us within the first 7 days of your contract, you will be given a full refund of the service fee's paid excluding any setup fees, domain registration or transfer fees, charges for excess bandwidth or other charges related to setup or utilization of the service.

Setup fees are refundable for the following reasons only: (1) the account order is canceled prior to activation; or (2) the domain name was not available at InterNIC.

Requests for cancellation of services and refund must be submitted in writing via either KENYA Postal Corporation, E-mail from the address you signed up with, (phone requests will not constitute acceptance of any cancellation) and it must be received by us prior to the close of business on or before the 7th day of service and your account must be paid in full. No refunds are available after the 7th day. In the event that Host Directors International elects to terminate Customer without cause, Customer shall receive a full refund of any balance. However, if Customer terminates this agreement without cause, there shall be NO REFUND of the Setup Fee or any remaining balance. This policy does not apply to any additional services not specifically mentioned herein.

Refund policy for Renewals

All server and hosting contracts are automatically renewed for another term unless either party has given a written notice of cancellation at least two weeks in advance of the renewal/anniversary date. If no correct notice of cancellation is given, all contracts will automatically be renewed for another term under the same conditions.

Refund policy for Domain Pointers

Our 7-day money back guarantee does NOT apply to Domain Pointers. TIP: If you plan to open a regular web hosting account within 3 months of your domain pointer request date, it may be more cost-effective to start with a regular account.