Transparent service delivery
Impact business positively
Please note that we do not give any conditions to anyone to qualify to use our solutions such as illegitimate demand for domain transfers to our registrar.
A preexisting or a new client is able to use our e-commerce platform that allow you to shop and enjoy the broad range of our secure mobile and web products, services and solutions.
Simply, subscribe and shop on our online e-commerce store today.
Freely purchase a domain name from us and if you already have one from another - preexisting registrar, log in to its admin panel to edit DNS records to point to our Name Servers. You can also transfer domain names to us.
Once the DNS records are successfully mapped to start pointing to our servers as issued by our support agents, you will in a subsequent duration of time begin enjoying our services.
Request for our technical support assistance for many other tasks in relation to our services.
Some of the items list for transparency include
Product Ownership
Allow for full ownership of a product after completing a purchase. All subscriptions do not hold hidden costs that threatens to take action against a client if payments are not made, while a customer had no prior notice of any hidden costs is termed illegal under our customer policy. All our products are held under a licensing model and is payable on a one time basis or priced monthly and billed annually on a recurrent subscription.
Any offers on customer is to entice them to better enjoy our services or reward them forthe loyalty, and is never offered to win clients and offer punitive hidden costs to get punitive gains that disregard customer rights to transparency. Such limits include - denial to offer domain name EPP / Auth transfer codes, - Inaccessibility to offer full account backups intended to block outgoing external transfers out, - Limits to email account quotas that were not brought to the knowledge of a customer or limits to account quota that is against the entire length of subscription, - denial of service due to frequent server down times from low quality or servers outages, - Denial of service due to bandwidth bust. failure to disclose and institute a package bandwidth that is measured monthly exposing clients to a a low bandwidth blocking their websites and email with options to pay to upgrade, -Failure to state if an SSL / TLS certificate is available for free under a package or is payable after web-hosting package purchase. Please note that you get a free basic SSL / TLS certificate upon purchase of any of our hosting packages.
Product and service pricing
Recurrent product - pricing is fairly set to match quality of service for a good customer satisfaction. Upholding a constant USD pricing rate will be a base for establishing a local currency pricing based on ForEx rates. This aid in long term product price planning for price predictability.
A long term stable subscription pricing allow for better planning on web hosting solutions billing on recurrent renewals.
We do not charge any account setup fees unless when clearly stated on itemized bill as displayed on the invoice.
All of our costs are charged monthly and pre-billed annually. Renewals reminders are therefore sent out at the eleventh month of a calendar year reminding customers about their upcoming renewals. Accompanying invoices are also sent out via email.
Accounts security.
Virus and malware scanner
We offer virus scanners on the customer management panels for free. We encourage you to regularly - manually scan your account for any viral infection on a monthly basis. We also send alerts to customer if we detect any account abuse such as sending out unsolicited malware emails.
Password Resets
Use password reset buttons to reset your new passwords at a planned interval. Adopt a good ICT policy for your business to remain compliant with data security. Take advantage of available security tools to manage your settings.
We advice customers to change account passwords by implementing strong passwords and avoid disclosing such passwords to third parties.
Free Default SSL / TLS Certificates
Get a free - default SSL / TLS certificate with your hosting account that gives compliance to https secure data transfers.
Sending bulk emais
Restrain from sending out multiple or Carbon Copy (Cc) emails while instead, use Blind Carbon Copy (Bcc) emails for the purpose of compliance to data protection rights when sending out multiple emails to different people and evade electronic trail of parties involved.
Spam Email
Use email Spam Filter to mark unsolicited emails as Spam and deliver them to the Spam Folder when experiencing junks of emails that have irrelevant information or from irrelevant sources filling your message inbox.
Get the chance to reveal any genuine email accidentally delivered to the Spam box and manually mark them as Not Spam. This allow such sources to get out of spam filter and get relayed as genuine e-mails in future.
In summary, our hosting is mot conditional, but transparent. Feel free to join and sample our products and services delivery and performance while your business prospects rely on the best strategies that we will support you with.