Support ticket handling duration

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Support Team - Turn Around Time (TAT)

The average duration for handling a customer support ticket varies from a ticket by ticket basis.

A parity check, status such as low, medium, high or critical nature of a ticket can indicate severity expressing urgency to address the ticket apart from the complexity of resolving a reported issue.

We usually take a duration of 5 minutes  to 24 hours to handle and resolve customer based support-tickets

We can take an instance for an Incoming customer account migrations that might end up taking up to 24 hours to fully resolve and stabilize over DNS updates across the world wide web.

We never hesitate to advise new customers that such changes may end up taking as little as a cool 10 minutes to as long as up to 24 hours for updates to fully propagate and resolve across internet for service realization.  In such support cases, it exceedes capacity of a singular service provider to urgently finish the propagation length.

A WHOIS records query might indicate a gradual or full changes in DNS records as updates progress across the entire global public and private networks while computers might still be holding old cookie records making delays in realizing latest changes.

Build confidence with our experienced support team. Our mappings are 100% correct while addressing per instance resolutions. We always ask our new migrating in clients to remain patient to settle in for a successful - stable service guarantee in our data center server ecosystem

We continue to offer quality services with as few interruptions as possible. We guarantee a flawless service of 99.99% uptime delivery that remains our key identity for the long duration that we have been offering web and email hosting and related services and solutions.

We remain a very competent and experienced web hosting provider company committed to customer satisfaction across all spheres.

Our user survey shows a big customer-based confidence on our services and equally a big satisfaction rating spread on all our services.

The expression on related strengths is that - we are knowledgeable and quickly identifies ways to resolve and address tech or user query with minimal time without escalating simple inquiries into complexities.

For instance we are able to quickly and accurately explain status of our services based on current licensing models, technologies in use or the value of subscription that a customer is tied to.